Privacy Policy

1. Scope

This Privacy Policy explains how Shivi Learning Private Limited, operating Tinkly AI, collects, uses, stores, shares, and protects personal data when users visit, access, register on, make purchases through, or otherwise use https://tinkly.ai and associated applications, landing pages, forms, payment pages, products, and services (collectively, the "Platform").

By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

2. Data We May Collect

• parent or guardian name, student name, email address, and phone number;
• class, grade, learning preferences, and educational interests;
• login credentials and account information;
• billing, order, subscription, and transaction details;
• lesson progress, scores, completions, badges, and activity history;
• messages, support requests, form submissions, and feedback;
• technical information such as IP address, browser, device type, cookies, and analytics data.

3. Children and Parental Consent

Tinkly AI serves students, including learners below the age of 18. Where a student is a minor, personal data should be provided by a parent or lawful guardian, or with such person’s authorization where required by law.

By registering a student, purchasing a plan for a student, or submitting student information, the person submitting that information represents that they are legally authorized to do so.

4. How We Use Data

• to create and manage accounts;
• to deliver subscriptions, lessons, and educational services;
• to personalize learning experiences and track progress;
• to process payments and maintain transaction records;
• to provide support and respond to complaints or disputes;
• to improve platform performance, safety, and content;
• to detect fraud, misuse, or unauthorized access;
• to comply with legal, accounting, tax, and regulatory obligations.

5. Payments

Payments may be processed by third-party payment service providers such as Razorpay. We may receive limited payment-related information such as payer name, email, phone number, payment status, payment reference, subscription status, and the amount paid. We do not store full card numbers, CVV, UPI PINs, or complete banking credentials on our own servers.

6. Sharing of Data

We may share personal data only as reasonably necessary with payment processors, hosting and cloud vendors, analytics and support providers, technology partners, professional advisers, regulators, or authorities where required by law, and a successor entity in connection with a merger, acquisition, or restructuring.

7. Retention and Security

We retain personal data only for as long as reasonably necessary for service delivery, recordkeeping, payment reconciliation, fraud prevention, dispute handling, legal compliance, and enforcement of our agreements.

We use reasonable technical and organizational safeguards to protect data; however, no online system is completely secure, and absolute security cannot be guaranteed.

8. User Rights

Subject to applicable law, users may request access, correction, updating, deletion, or withdrawal of consent in relation to certain personal data. Some records may still be retained where required for legitimate business, payment, tax, audit, legal, or fraud-prevention purposes.

9. Contact for Privacy Matters

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date. Continued use of the Platform after an update constitutes acceptance of the revised policy.